The Hidden Cost of Handling LTB Files Internally Before comparing external models, it helps to be honest about the internal cost. When a property manager or in-house staff handles LTB matters, the cost is not zero — it is just spread across staff hours, the risk of errors, and management time. Staff hours spent preparing notices and applications correctly. The risk of a file being dismissed on a technicality (a defective N4, a missed service requirement) and having to restart